SOFTWARE FOR UMRAH AGENCIES — YEMEN
Price in Yemeni rials or Saudi riyals, create pilgrim files from scanned passports, organise groups travelling by road or by air and pay your referral agents their exact commission. One platform for Umrah agencies in Sanaa, Aden and Mukalla.
Used by Umrah agencies in Europe, North Africa and the Middle East
Built for how Umrah is organised in Yemen: groups crossing by road or flying to the Kingdom, prices in two currencies, and agents bringing in pilgrims.
Track your referral agents and sub-agents, with commissions calculated automatically for each file. Set a fixed amount per pilgrim or a percentage of the file price, and choose when a commission is earned: at deposit, at full payment or at departure. Each commission moves from earned to payable to paid, and is cancelled if the file is cancelled. Pay a whole statement in one go. Each agent, whether a guide, an imam, a marketer or a partner agency, has their own space to follow their clients and commissions, with a login code sent on WhatsApp.
Scan the passports of a whole group and the pilgrim files are created automatically, with no re-typing. Each passport is read and its dates are checked, so an expiry that is too close is spotted before the visa stage. One file per pilgrim, and families grouped together for payments and rooms.
Price your packages in Yemeni rials or in Saudi riyals, as your clients expect, and record hotel and transport purchases in SAR or US dollars. Every amount stays in its original currency, and your net margin is calculated in your selling currency with the exchange rates you set.
Yemeni pilgrims get their Umrah visa through Nusuk, via an agency with Nusuk/Masar access, or through OmraDesk as visa partner. The Nusuk form is filled from the pilgrim file through an extension in your browser, and each application shows its status and what is still missing.
Each package has its own departure city, dates, capacity and hotels, whether the group goes by coach across the land border or by air. Every departure keeps its own pilgrim list, payments and rooms, so a coach from Sanaa and a flight from Aden never get mixed up.
Record your hotel contracts in SAR with room blocks, prices and release dates. The fill rate is visible, the release date is highlighted and a warning appears before you oversell. Rooming places families first, then men and women in separate rooms, with drag-and-drop changes and an English Excel or PDF export for the hotel.
Your agency's WhatsApp number feeds one inbox shared by the team. Every enquiry has one person in charge, and each conversation is linked to the lead or pilgrim file, so families asking about a relative always get an answer.
Quotes, invoices, pilgrim badges and travel documents are produced from the file with your agency's logo and colours, ready to send by WhatsApp or email, or to print for the coach.
How an Umrah agency in Sanaa, Aden or Mukalla runs a season today, and how it runs with OmraDesk.
| Today (notebooks, spreadsheets and WhatsApp) | With OmraDesk | |
|---|---|---|
| Pilgrim files | Passport details copied by hand for every coach, several versions of the same passenger list. | Passports scanned in bulk, one file per pilgrim created automatically, shared by the whole agency. |
| Referral agent commissions | Calculated by hand in a notebook, disputes with agents over who brought which pilgrim. | Calculated automatically for each file, status visible to the agent, statement paid in one go. |
| Prices in YER and SAR | Some clients quoted in rials, others in riyals, margin blurred by the exchange rate of the day. | Each amount kept in its own currency, net margin calculated with the rates you set. |
| Umrah visa & Nusuk | Every pilgrim retyped into the Saudi portal, missing documents chased one by one. | Nusuk form filled from the file in your browser, status and missing items visible per pilgrim. |
| Coach and flight groups | One list per coach kept on paper, changes lost between the office and the driver. | One departure per coach or flight, with its own pilgrim list, payments and rooms. |
| Makkah / Madinah hotel rooms | Remaining rooms counted by hand, release dates missed, rooming list rebuilt at every change. | Fill rate visible, release date highlighted, rooming list exported in English for the hotel. |
Each referral agent is recorded in OmraDesk with a commission rule: a fixed amount per pilgrim or a percentage of the file price. The agency chooses when the commission is earned, at deposit, at full payment or at departure, and each commission moves from earned to payable to paid, or is cancelled with the file. The agent sees their clients and commissions in their own space, logging in with a code sent on WhatsApp. A whole statement is paid in one go.
Yes. Each amount is recorded in its own currency: a package in YER, another in SAR, hotel and transport purchases in SAR or US dollars. Nothing is converted without you knowing. The net margin of every departure is calculated with the exchange rates your agency sets.
Through Nusuk, via an agency that has Nusuk/Masar access, or through OmraDesk as visa partner. When your agency submits in Nusuk, the form is filled from the pilgrim file through an extension in your browser, so passport details are not typed twice. Each application keeps one status in the file, and missing documents are listed before submission.
Yes. Each package has its own departure city, dates, capacity and hotels, whether the group travels by coach across the land border or by air. Every departure keeps its own pilgrim list, payments and rooms. Passports of a whole coach are scanned in bulk to create the files, and families are grouped for payments and rooming.
Yes. Each office can be set up as a branch with its own users and departures, and management gets a consolidated view. Every user has a role and rights, and the file history shows who did what and when. OmraDesk works in the browser, so there is nothing to install in each office.
OmraDesk, the Umrah agency software
The whole platform at a glance: WhatsApp, pilgrim files, payments, visas, hotel allotments, rooming and departures in one place.
Choosing Umrah agency software
What to compare before you commit: spreadsheets, a generic CRM, travel software or a purpose-built Umrah platform.
Profitability calculator (YER)
Work out the margin of an Umrah departure in YER and SAR without an account, and test several fill rates.
Nusuk Masar automation
Fill Nusuk from the pilgrim file instead of retyping every passport.
Makkah / Madinah hotel allotments
Hotel contracts, release dates and fill rates for every room block.
Umrah agency software in Sudan
The same platform for Sudanese agencies selling in SDG and USD.
Umrah agency software in Jordan
For Jordanian agencies selling in JOD, by air or by coach.
Free 24-hour trial for your Yemeni agency. No card required. Scan your pilgrims' passports and watch your first departure take shape.