One pilgrim file, several visa routes
Depending on the pilgrim's nationality and your agency's access, the application goes through the tourist e-visa, through Nusuk or Masar, or through OmraDesk, the visa partner that handles Umrah visas. In all three cases, the information comes from the file and the visa returns to it.
How OmraDesk handles visas
The route changes with the pilgrim; the starting point and the end point are always the file.
The route for each profile
Nationality, passport type, market: the appropriate route is suggested file by file, and you can change it.
eVisa
For pilgrims on the e-visa list, the application is built from the data already entered; the status is tracked through to the visa.
Nusuk and Masar
For agencies that have the route, the file's information is reused, which limits re-entry; the status comes back into OmraDesk.
OmraDesk, visa partner
For the other files, OmraDesk handles the Umrah visa application as visa partner; you track progress from the file.
Checks before sending
Valid passport, compliant photo, complete information: the file is checked before it leaves for a route, not after a refusal.
The visa in the file
The document obtained is filed with the pilgrim's other documents, ready for the departure paperwork.
Visas outside the tool, and what it costs
Every visa retyped on a portal
The same information typed twice, with the risk of a mistake on a name or a date — and a visa to redo.
Tracking in a separate spreadsheet
The day before departure, nobody knows how many visas are missing, or which ones.
A photo rejected too late
The refusal arrives when there is no time left to retake the photo and resubmit.
Frequently asked questions
Another question? The team answers you directly on WhatsApp.
Message us on WhatsAppHow do I centralise my pilgrims' Umrah visa applications?
Each file carries its visa application with a single status whatever the route: not eligible, ready, queued, submitting, submitted, pending, granted, printed, refused, error. The agency's visa hub shows them all by departure, with blocked files and errors to fix at the top. The route — Nusuk, tourist e-visa, or OmraDesk as visa partner — is suggested from the passport, and tracking stays in the same place as the file.
Which documents are needed for an Umrah visa application?
A passport valid long enough beyond departure, a legible identity page, a compliant ID photo, and the personal details the portal asks for (address, occupation, contact). OmraDesk reads the passport, extracts the photo and checks its compliance, then compares the data entered with the document: a name mismatch or an expiry too close is flagged before sending. Missing documents block the file until they are provided.
Can visa status be tracked from the pilgrim file?
Yes. The status is visible on the pilgrim's record and in the departure list, updated by automatic polling of the relevant portal. Transitions are logged: when the visa went pending, when it was granted, when it was printed. Reaching "printed" unlocks the visa download and its sending to the pilgrim by email or WhatsApp, from the same record.
How do I process several visa applications at once?
You select the departure's pilgrims and launch the send: applications enter a queue that the browser extension executes one by one, in the background, with automatic retry on transient errors and a lock against duplicate submissions. Failures surface in a "blocked files" table with their cause, and a bulk action lets you retry or fix the selection. It is not parallel sending, but a batch you no longer have to watch.
Can a visa application be handed to a partner from OmraDesk?
Yes. For pilgrims outside the e-visa list, OmraDesk is itself the visa partner: the agency delegates the application from the file, without its own Nusuk account, and OmraDesk takes care of submission. Delegation has its own statuses — received, claimed, submitted, pending, granted, refused — visible in the visa hub; the agency can cancel as long as the request has not been claimed. Billing happens on actual submission.
Can the granted visa be attached to the pilgrim's file automatically?
Yes, in most cases. Consulate emails arrive in a dedicated inbox; when a visa PDF is detected, OmraDesk matches it on passport and visa numbers, moves the application to "printed" and stores the document in the pilgrim's vault, visible in the Documents tab and in their portal. If the match is uncertain, the document stays attached to the pilgrim and the team confirms the file by hand.
Go further
See the visa routes on your own files
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