PILGRIM FILES
Identity, passport, documents, companions, payments, visa: everything that concerns a pilgrim is in one place, up to date and visible to the whole team — from the first deposit through to the return.
Agencies in the UK, France, Europe and the Maghreb
One record per person, attached to their departure, carrying its own log.
Name, date of birth, nationality, passport number and expiry date: entered once, checked before departure.
Passport, photo, supporting documents: every item is attached to the right file and found in a few seconds.
Travellers from the same family on one shared file, with the link between them — useful for rooming and for visa procedures.
Deposits, payment schedule, balance and amount outstanding per file; the adviser is warned before each late payment.
The chosen route and the progress of the application can be read in the file; the visa, once obtained, comes back into it.
What is missing, what is done, who did it and when: the file carries its own log.
The passport is in one file, the payment in another
To know whether a pilgrim is ready to leave, you have to open four files and call a colleague.
The passport expires during the trip
Without a validity check at the time of entry, the error is discovered at the airport.
The balance is worked out by hand
Deposits received at the agency, by bank transfer and from a relative never reconcile; the balance announced to the customer is wrong.
Identity and passport (with an expiry date check), filed documents (passport, photo, supporting documents), companions from the same family, the package and the room type, payments with the schedule and the amount outstanding, the visa route and its status, and the history of every action. The file is created from the lead at the time of sale and follows the pilgrim through to the return.
Travellers from the same family are grouped on one shared file, each with their own record (identity, passport, documents). The link between them is then used for rooming — the family is placed together — and for visa procedures, when a companion has to be declared. Payments can be tracked for the family as a whole or per person.
No. Passport copies are deleted automatically six months after the pilgrim's return, and shared documents are served through links that expire after a few minutes. Each agency is isolated in its own space, access rights depend on the user's role, and every consultation of a sensitive document is logged.
Each file shows what remains to be done: passport missing or expiring, photo absent, deposit overdue, visa pending. The list of files for a departure can be filtered on these gaps, and the adviser receives an alert before the deadlines rather than after. Reminders to the pilgrim are sent from the file, by WhatsApp or by email.
Yes. Each pilgrim receives a private link to their own space: there they can see the state of their file, the documents still expected and their payments, and they can send the missing items themselves. The agency keeps control of validation: nothing enters the file until an adviser has accepted it.
A 20-minute demo, then a free 24-hour trial to create your first files. No commitment.