OmraDesk connects to masar.nusuk.sa through a dedicated automation pipeline. As soon as a pilgrim file is complete, it's submitted to Nusuk and the status streams back into your back-office. No more daily copy-paste marathons, no more pilgrims forgotten before the submission deadline.
10+ partner agencies · UK · France · Algeria · Tunisia
A deep integration of the Nusuk Masar portal — not a form template that just fills the same fields faster.
The moment a pilgrim file hits ready state (passport scanned, photo validated, mahram info recorded if relevant), an async job submits the pilgrim to Nusuk. You never touch the portal for routine submissions again.
The Nusuk portal expires sessions quickly. OmraDesk manages the JWT refresh through /eh/authentication/refreshToken, so overnight submission of a 40-pilgrim group runs without needing anyone to re-log in halfway through.
Smart rate-limiting, session rotation, CAPTCHA detection. Your Nusuk agency account is irreplaceable — we take zero risks with it. Zero account suspensions across 10+ partner agencies over the past 6 months.
Every file has a Nusuk badge visible in the back: pending, in progress, approved, rejected, requires correction. You know exactly which pilgrim is blocking and why, without opening the Nusuk portal.
Forward your Nusuk email notifications to your OmraDesk inbox. The visa state machine self-updates, and the pilgrim gets a branded WhatsApp confirmation once approved.
A family file of 8 pilgrims? One action from your agent — the pipeline submits each pilgrim individually with the correct mahram/guardian mapping, handles partial failures gracefully, and retries transient rejections.
No — Nusuk doesn't offer official technical partnerships to third-party software vendors. OmraDesk automates submission through the same public masar.nusuk.sa portal you already use, using your agency credentials. This is the standard approach for Umrah software vendors and respects Nusuk's ToS as long as automation stays reasonable (no abusive scraping, respected rate limits).
Zero risk doesn't exist, but OmraDesk implements rate-limiting, session rotation, CAPTCHA detection and smart retries to stay well under the thresholds that trigger blocks. Across 10+ pilot agencies over 6 months, we've seen zero suspensions. Your Nusuk credentials are encrypted at rest and never appear in logs.
Nusuk covers nationalities eligible for the Umrah visa (Tunisia, Morocco, Algeria, Egypt, Turkey, Malaysia, Indonesia, Pakistan, India and other Muslim-majority countries). For touristic nationalities (UK, France, Belgium, Switzerland, Canada, USA...), the KSA tourist e-visa via visitsaudi.com is the correct route. OmraDesk handles both and picks automatically based on the scanned passport nationality.
Nusuk pushes UI updates periodically. Our Playwright pipeline runs daily against the real portal in staging — if a screen changes, we detect within 24h and ship the fix server-side, transparent to your agency. You keep working normally.
Yes. Every submission failure (photo rejected, passport expiring too soon, missing mahram, etc.) surfaces with the exact Nusuk error message on the affected pilgrim file. You fix the data in OmraDesk and resubmit in one click, no need to reopen Nusuk.
Free 24-hour demo with your own pilgrim data. We show you Nusuk automation live, no commitment.