WHATSAPP FOR UMRAH AGENCIES
The number your customers know is connected to OmraDesk: every conversation lands in the same place, attached to the right prospect or the right pilgrim, and any adviser can reply.
Agencies in the UK, France, Europe and the Maghreb
Your customers' preferred channel, at agency level rather than on one phone.
No new number to hand out: the agency's WhatsApp is connected as it is, and your customers change nothing.
The team replies from the same number, each with their own account; you can see who replied and when.
Every exchange appears in the lead's or the pilgrim's file, with the complete history of the relationship.
Sign-up confirmation, deposit reminder, documents to provide, departure information: ready-made templates, personalised per file.
The assistant answers common questions — dates, price per room type, documents — from your real packages and availability.
An adviser takes over the conversation whenever they wish; the assistant steps aside and the customer does not notice.
WhatsApp on a single phone
When the adviser is away, the agency stops replying; if they leave, their conversations leave with them.
Promises made by message
What was agreed with the customer (room, price, date) is nowhere to be found in the file on departure day.
A new number for every tool
Customers keep writing to the old number; the team watches two inboxes and forgets one.
Yes. The WhatsApp number your customers already know is connected to OmraDesk as it is: you have no new number to circulate to your customers, and ongoing conversations simply continue. Messages arrive in OmraDesk, attached to the right prospect or the right pilgrim, and your advisers reply from the tool rather than from a single phone.
Yes. Each adviser has their own OmraDesk account and replies from the agency's WhatsApp number; the conversation shows who replied and when. An absent adviser no longer interrupts the relationship with the customer: a colleague opens the same conversation, sees the complete history and carries on the exchange from where it stopped.
Yes. A conversation with a prospect appears in their lead file; once the sale is closed, it follows the pilgrim into their pilgrim file, with the complete history. What was agreed by message — room type, price, date — remains available to the whole team from the file, up to departure and afterwards, instead of staying on one adviser's phone.
It answers your customers' common questions from your real packages and availability: departure dates, price per room type, documents to provide, remaining places. It invents nothing that is not in OmraDesk. An adviser can take over at any time, and the assistant steps aside for that conversation without the customer noticing.
Yes, from the pilgrim list of the departure, with a message template personalised per file: pilgrim's name, flight, hotel, meeting time. Each message is sent individually from the agency's WhatsApp number — not through a group chat — and remains attached to its recipient's file, so the team can see what each pilgrim received.
A 20-minute demo with your number and your packages, then a free 24-hour trial. No commitment.