Keep your WhatsApp number. Give it to the whole team.
The number your customers know is connected to OmraDesk: every conversation lands in the same place, attached to the right prospect or the right pilgrim, and any adviser can reply.
What WhatsApp changes inside OmraDesk
Your customers' preferred channel, at agency level rather than on one phone.
Your current number
No new number to hand out: the agency's WhatsApp is connected as it is, and your customers change nothing.
Several advisers
The team replies from the same number, each with their own account; you can see who replied and when.
Attached to files
Every exchange appears in the lead's or the pilgrim's file, with the complete history of the relationship.
Message templates
Sign-up confirmation, deposit reminder, documents to provide, departure information: ready-made templates, personalised per file.
Automatic replies
The assistant answers common questions — dates, price per room type, documents — from your real packages and availability.
Human handover
An adviser takes over the conversation whenever they wish; the assistant steps aside and the customer does not notice.
WhatsApp outside the tool: what it costs
WhatsApp on a single phone
When the adviser is away, the agency stops replying; if they leave, their conversations leave with them.
Promises made by message
What was agreed with the customer (room, price, date) is nowhere to be found in the file on departure day.
A new number for every tool
Customers keep writing to the old number; the team watches two inboxes and forgets one.
Frequently asked questions
Another question? The team answers you directly on WhatsApp.
Message us on WhatsAppHow do I connect WhatsApp to OmraDesk?
From the agency settings, an administrator connects the number: OmraDesk relies on the WhatsApp Business API, and the recommended connection mode keeps your current number and WhatsApp Business app — messages are synchronised, and the team can reply from OmraDesk or from the phone. An agency can connect several numbers, for example one per country or per branch. The procedure is guided, with a dedicated FAQ in the settings.
How does OmraDesk centralise enquiries received on WhatsApp?
Every incoming conversation appears in the team inbox, with its unread count, filters and context. OmraDesk matches the number to an existing contact or pilgrim; if several match or none does, the conversation is marked as needing attachment. A new enquiry creates a lead with its channel and entry point (spontaneous, ad, QR code). Exchanges remain visible to the whole team, not only to the person who replied.
Can artificial intelligence qualify a WhatsApp lead automatically?
Yes, if you enable it — the assistant is off by default. It asks the first questions (dates, departure city, party size, budget), extracts the answers as verifiable facts, recognises the package the customer is asking about and can propose it. The number of messages it sends per lead and per day is capped, and an adviser can confirm or correct a fact so it is no longer reinterpreted. The most advanced version of the assistant is a separate option.
Can team members reply to messages from OmraDesk?
Yes: text, approved message template, attachment, from the shared inbox. As soon as a human replies — from OmraDesk or from the phone's WhatsApp app — the assistant steps back for two hours, extended with every new human message. Beyond twenty-four hours without a customer message, WhatsApp only allows approved templates; OmraDesk enforces this to avoid rejected sends.
Can I tell which replies were sent automatically by the AI?
Yes, at three levels: a badge on the conversation when the assistant is active, a different bubble colour for its messages, and a filter that shows only conversations handled automatically. Every message carries its origin — adviser from OmraDesk, adviser from the phone, or assistant — and the assistant's interventions are logged for audit. Nobody on the team can mistake a human reply for an automatic one.
Can a WhatsApp conversation be linked to a pilgrim's file?
Yes. The conversation is attached to the matching contact, lead or file, and the context panel shows next to the messages the departure, file status, departure date, total due and total paid. Messages linked to a file remain visible from its record. For a whole group, the trip manager can send departure information to every active pilgrim at once, without duplicate sends.
Go further
See WhatsApp connected to your files
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