Lead CRM
Every enquiry followed up until booking.
- Status and follow-ups per lead
- Source: website, WhatsApp, fair
- Linked to the requested package
All features
Everything you need to sell, manage and fly your pilgrims.
The software for Umrah agencies brings more than 50 features together in one place, from the first WhatsApp enquiry to the group's return.
- features
- 52
- business areas
- 8
- visa portals
- 3
- agency space
- FR · EN · AR
AI
WhatsApp assistant
Answers your leads day and night.
- Up-to-date dates, prices and seats
- Creates the lead automatically
- Your team takes over
Umrah packages
Enter a package once, publish it everywhere.
- Dates, hotels, flights, rates
- Price per room type
- Live remaining seats
PDF brochure
A brochure in your colours in one click.
- Generated from the package
- Hotels, itinerary, rates
- Ready to send on WhatsApp
Trip itinerary
Day-by-day programme, visits included.
- Library of visits
- Makkah and Madinah
- Included in the brochure
Custom quotes
Numbered quotes, with options.
- Numbering per agency
- Options and supplements
- Sent by email
Online registration
Your pilgrims register on their own.
- Public form per package
- Travellers and documents
- Seat held on approval
Profitability simulator
Know your margin before setting the price.
- Cost per pilgrim
- Margin per room type
- Break-even occupancy
02 · 8 features
Pilgrims & files
All of a pilgrim's information in a single file.
Pilgrim file managementPilgrim files
Identity, documents, family and payments together.
- One record per pilgrim
- Full history
- Status at a glance
New
Passport scan
The passport read from a single photo.
- Arabic name read from the passport
- Reliability score
- Alert when information looks wrong
Bulk import
Dozens of passports at once.
- Photos, screenshots or PDF
- Duplicates detected
- Families grouped
Families & companions
Links between pilgrims respected.
- Minors and their companion
- Family rooms
- Visa submissions in the right order
Supporting documents
Every document checked and chased.
- Checklist per trip type
- Approved by the agency
- Reminders for missing documents
Registration form
The pilgrim's form ready to print and sign.
- Pre-filled from the file
- In your colours
- In the pilgrim's language
Documents & templates
Contracts, receipts and documents, generated and shared.
- Templates with your letterhead
- Import and export documents
- Sent to the pilgrim in one click
Special requests
Wheelchair, diet, room: nothing is forgotten.
- Noted in the file
- Visible to the field team
- Followed until departure
Key
Nusuk & eVisa form filling
The portal forms filled in for you.
- Nusuk Masar and tourist eVisa
- From the file, no retyping
- Tool added to your browser
Tourist eVisa
eVisa applications prepared by group.
- Eligibility by nationality
- Groups put together
- Each application tracked
Key
MoFa visas retrieved
The visa filed in the pilgrim's record as soon as it's issued.
- Automatic detection
- PDF filed to the right pilgrim
- Pilgrim notified
Visa tracking
Every visa status in one table.
- In progress, issued, refused
- Alerts when blocked
- View per departure
Pre-submission checks
Errors stopped before Nusuk.
- Passport valid for 6 months
- Arabic name checked
- Documents complete
Compliant photos
Photos accepted the first time.
- Cropped to the standard
- Background and size checked
- For Nusuk and eVisa
04 · 9 features
Travel & logistics
Rooms, flights, guides and groups prepared without spreadsheets.
Umrah rooming listHotel allotments
Your negotiated rooms, tracked day by day.
- Stock per hotel and per night
- Release dates
- Alerts before deadlines
Charter rotations
Your dated flights and their seats.
- Contract and rotations
- Seats sold and remaining
- Linked to departures
Automatic rooming list
Rooms allocated in one click.
- Families kept together
- Men and women separated
- Doubles, triples, quads
Suppliers
Hotels, airlines and transport in one place.
- Contracts and due dates
- Supplier payments
- History per season
Airline SSR DOCS
Passenger data ready for the airline.
- Format expected by the airline
- Infants and children handled
- No retyping
Guides & staff
Your guides and escorts assigned to each departure.
- Record per guide
- Assignment to departures
- Availability and history
New
Guide space on mobile
Each guide has their own space, no app to install.
- Personal link per guide
- Group list and contacts
- Programme and daily information
Group leader
The right information to the right person.
- Messages by category
- Upcoming groups
- Useful contacts
Badges & lists
Pilgrim badges and printable lists.
- Name badges
- Lists per bus, per hotel
- Export in one click
Payments & instalments
Deposits and balances tracked per file.
- Schedule per pilgrim
- Reminders before due dates
- Live balance due
Invoices & credit notes
Properly numbered invoices.
- Automatic numbering
- Credit notes and cancellations
- Sent to the customer
Receipts
Every payment matched to the right file.
- Cash, card, transfer
- Guided allocation
- Deposit receipts
Expenses & commissions
Purchases, costs and commissions in one place.
- Costs per departure
- Reseller commissions
- Expense statistics
Treasury
Your accounts and position at a glance.
- Several accounts and currencies
- Every movement traced
- Position on any date
Approvals
Binding actions approved by a manager.
- Invoices and credit notes
- Approval requests
- Decision history
06 · 4 features
Communication
Your pilgrims informed at the right time, without a thought.
WhatsApp for Umrah agenciesAgency WhatsApp
Your number, shared by the whole team.
- Centralised conversations
- Linked to the file
- Picked up by a colleague
Automatic notifications
Key messages go out on their own.
- File approved, 30 days before departure
- Visa issued
- By email or WhatsApp
Group messages
One message to a whole group at once.
- By departure or package
- Reusable templates
- Delivery tracking
Alert centre
What needs your attention, first.
- Missing documents
- Late payments
- Blocked visas
07 · 5 features
Marketing & website
Your online shop window and your sales to other agencies.
Umrah agency marketplaceB2C website in your colours
Your public website, your packages online.
- Visual editor, no developer
- Packages published automatically
- Online registration built in
Campaigns
Emails to your audience in minutes.
- Filtered audience
- Ready-made templates
- Sending results
Testimonials
Your pilgrims' reviews showcased.
- Collected after the trip
- Shown on your website
- Approved by you
Resellers
Your resellers sell from their own space.
- Dedicated reseller space
- Commissions calculated
- Sales tracked
Agency marketplace
Sell or buy seats between agencies.
- Seat listings
- Partner requests
- Network of agencies
Dashboards
Your business on one screen.
- Customisable home page
- Sales, receipts, occupancy
- Period comparison
Team & roles
Everyone sees what they need to see.
- Roles and permissions
- Branches
- Activity history
Three languages
The agency space in French, English and Arabic.
- Right-to-left Arabic
- Documents in the pilgrim's language
- Switch in one click
Built-in help & training
Your team trained inside the tool.
- Step-by-step guides
- Help on every screen
- For newcomers
Import & export
Your data belongs to you.
- Pilgrims as CSV
- Photos and passports
- Migration from Excel
Security
Your pilgrims' data protected.
- Hosted in Europe and encrypted
- Each agency isolated
- GDPR data processing agreement
No feature matches this search.
What makes the difference
Visas, with no retyping and nothing forgotten.
Nusuk and eVisa filled in for you
Our tool added to your browser enters each pilgrim in Nusuk Masar and on the eVisa portal, straight from their file. Your login details stay with you.
Passport read from a photo
Name, dates, number and Arabic name read from the passport, with a reliability score and an alert when information looks wrong.
Visas retrieved automatically
As soon as a visa is issued on the MoFa portal, it is detected, filed in the pilgrim's record, and you are notified.
One journey
Each step feeds the next.
- EnquiryWhatsApp, website
- Packagequote, brochure
- Bookingonline
- Filedocuments, payments
- VisaNusuk, eVisa
- Roomingrooms, flights
- Departureguides, group
OmraDesk, the management software for Umrah agencies
OmraDesk is Umrah travel agency software that covers the whole cycle: lead CRM and WhatsApp assistant, Umrah packages with brochure and itinerary, quotes, online registration, then pilgrim file management with passport scanning and bulk import.
For visas, the agency prepares its Nusuk Masar and Saudi tourist eVisa applications from the files, checks passports and Arabic names before submission, and finds MoFa visas filed to the right pilgrim. Logistics follow: hotel allotments in Makkah and Madinah, charter rotations, automatic rooming list, airline SSR DOCS, and guides equipped on their phones.
Payments, invoices, treasury, WhatsApp notifications, a B2C website, resellers and an agency marketplace complete the tool, which runs in the browser in French, English and Arabic.
Frequently asked questions about the features
What are OmraDesk's features?
OmraDesk brings together more than 50 features in eight areas: selling (CRM, WhatsApp, packages, quotes), pilgrims and files (passport scan, documents, families), visas (Nusuk, eVisa, MoFa), travel and logistics (allotments, rooming, charter, guides), finance, communication, marketing and management.
Does OmraDesk fill in Nusuk Masar for me?
Yes. A tool added to your browser enters each pilgrim in Nusuk Masar from their OmraDesk file, using your agency's account. You no longer retype passports, and the status of each application stays visible in the file.
Can I manage the Saudi tourist eVisa?
Yes. OmraDesk checks eligibility by nationality, prepares applications by group and helps fill in the eVisa portal. Issued visas are then filed in each pilgrim's record.
Are the rooming list and allotments included?
Yes. Hotel allotments in Makkah and Madinah are tracked per night with their release dates, and the rooming list is allocated automatically, keeping families together and men and women apart.
Which languages is the agency space available in?
The agency space is available in French, English and Arabic, with Arabic displayed right to left. Documents can be produced in the pilgrim's language.
Do I need to install any software?
No. OmraDesk runs in the browser, on computer and phone. Only the help with visa portal forms needs a small tool added to your browser.
See OmraDesk with your own agency cases.
A 20-minute demo to see how OmraDesk fits the way you work.