Umrah agency software built for UK travel businesses

A purpose-built platform that holds, in one place, everything a UK Umrah agency currently manages in separate files: packages and their dates, sign-ups, pilgrim files with passports and documents, payments and instalments, hotel allotments in Makkah and Madinah, the rooming list, visa routes (tourist e-visa, Nusuk, or OmraDesk as visa partner), and WhatsApp conversations. Each detail is entered once and reused at every later step.

Yes. Enquiries from the website, WhatsApp, phone, email and resellers become leads in a shared inbox; a converted lead becomes a pilgrim file with its passport read at scan time, its expected documents and their state, its payments and its visa. Documents are stored in a private space with an access log, not exchanged by messaging — a practical answer to UK GDPR obligations on identity data.

Yes. The agency's WhatsApp number is connected to OmraDesk while keeping the current app: conversations reach a team inbox, each attached to the lead or pilgrim concerned, with replies sent from OmraDesk or from the phone. An optional assistant, off by default, can ask the first qualifying questions; its messages are clearly marked and capped. Departure information can be broadcast to a whole group in one go.

Yes, at the same time and without competing versions: every user has an account, a role and rights — sales, visas, hotels, operations, management — and sees what their scope allows. The file history shows who did what and when. Agencies with several offices, in London, Birmingham or Manchester, organise them as branches, each with its own users and departures, and a consolidated view for management.

Route by route, from the file. Holders of a passport on the e-visa list apply for the tourist e-visa, whose form OmraDesk fills from the file through a browser extension; other nationalities go through Nusuk, or through OmraDesk as visa partner. Each application has one status up to "printed", when the visa can be sent to the pilgrim; failures surface in a blocked-files list with the reason.

Yes, for tracking pilgrims, payments, rooms and departures. A spreadsheet is fine for a quick simulation; shared and emailed with passports inside, it becomes a liability. OmraDesk gives several people the same live data, rights per user, a history of changes, and rules that stop an incomplete file from moving forward. Contacts import from your existing spreadsheet, and files are created by scanning passports.