SOFTWARE FOR UMRAH AGENCIES — UK
GBP sales, SAR hotel purchases, pilgrim files, Nusuk, rooming, Mecca and Medina allotments, WhatsApp — everything a British Umrah agency actually needs, in one platform.
Used by agencies in the UK, France, and Europe
Every module maps to a real UK agency need — not a generic SaaS CRM feature repurposed for pilgrimage travel.
One profile per pilgrim with British passport, Nusuk photo, mahram, allergies, visa status, hotel, room, payments. Search by name, phone, or booking reference. Full audit history accessible to your whole team.
Sell in pound sterling, buy hotel and transport in Saudi riyal, occasionally flights in EUR — OmraDesk keeps every amount in its original currency and computes your GBP net margin with the FX rates you control.
Track Nusuk applications from pilgrim signup to permit delivery. Document validation (passport valid 6 months, photo compliant with Saudi specs, mahram where required). Automatic alerts when documents are missing before the agent deadline.
Manage your negotiated hotel contracts in SAR: room blocks, dates, per-type pricing (single/double/triple/quad), release dates. Live consumption tracking per booking, alert before you overbook.
Split 40, 80, or 200 pilgrims across doubles, triples, and quads while respecting families, couples, mahram rules, and hotel constraints. Export rooming lists as PDF or Excel for your Saudi hotel contact.
Pilgrim data hosted in the EU, encrypted in transit and at rest, access rights and audit log, DPA available on request. OmraDesk gives you the tools to comply with GDPR and UK Data Protection Act 2018 without building it yourself.
Send documents (voucher, itinerary, reminders) via WhatsApp directly from the pilgrim profile. Automatic reminders for deposits, missing documents, pre-departure practical info — the channel British Muslim pilgrims actually use.
Browse other Umrah agencies' allotments, resell your unsold seats, source a hotel or flight seats when your inventory is saturated — particularly useful during Ramadan and school-holiday peaks.
How a British Umrah agency in London, Birmingham, Manchester, or Bradford operates today vs with a proper CRM.
| Today (Excel + scattered WhatsApp) | With OmraDesk | |
|---|---|---|
| Pilgrim record tracking | One Excel per departure, duplicates between sales staff, no consolidated history. | One record per pilgrim, accessible across the agency, full history and instant search. |
| GDPR / UK DPA compliance | Passports scanned in personal WhatsApp, pilgrim data in unencrypted Excel, no audit trail. | EU-hosted encrypted data, access rights, audit log, DPA available — GDPR-ready out of the box. |
| Nusuk & e-visa | Manual data entry on the Saudi portal, missed documents, WhatsApp back-and-forth to get a legible passport. | Documents attached to pilgrim record, automatic pre-submission checks, deadline alerts. |
| Rooming list for 80 pilgrims | 4 hours of Excel headache: families split up, quads poorly filled, no up-to-date version for the hotel. | Automatic allocation in minutes, respecting families, mahram, and room types. Export ready for the hotel. |
| GBP margin with SAR purchases | Rough margin estimated on the fly, average FX rate applied, uncertainty on the real margin post-FX. | Every cost kept in its original currency. Net GBP margin recomputed live with the FX rates you set. |
| Pilgrim communication | Each salesperson manages WhatsApp on their personal phone, no agency history, duplicate reminders. | WhatsApp sends from the pilgrim record, history preserved, automatic reminders for deposits and documents. |
Yes. Pilgrim data is hosted in the European Union, encrypted in transit and at rest. Access rights and deletion are supported, audit log is enabled, and a Data Processing Agreement is available on request. The platform is built with GDPR compliance in mind.
Yes. You sell in GBP, purchase hotels in SAR, occasionally flights in EUR — every amount is kept in its original currency. FX rates are configurable, and the net margin displays in GBP.
Yes. Each pilgrim record contains the documents required by Nusuk (passport valid 6 months, photo compliant with Saudi specs, mahram where required). The back office checks eligibility before submission and tracks the status through to permit delivery.
OmraDesk is a pilgrim and operations CRM, not a licence manager. We do not automatically manage ATOL certificates or ABTA obligations, but the platform generates the documents (invoices, receipts, vouchers) you need for your own compliance workflows.
Yes. The platform is agnostic to the departure city — you can run programmes from any UK airport (London, Manchester, Birmingham, Glasgow, Bradford, Leeds). Sales in GBP, documents in the language of your choice.
Yes. Each user has their own account (sales, admin, accounting, management) with role-based permissions. Changes are tracked and visible live — no more « which version of Excel is the correct one? ».
Free 24-hour trial with no commitment to test the platform. Accompanied onboarding to configure your hotel allotments, import your contacts, and train your team. Support in English and French.
Profitability calculator (GBP)
Compute your Umrah departure margin in GBP/SAR without an account. Test multiple fill rates and FX scenarios.
Umrah rooming planner
Split your pilgrims across doubles, triples, and quads while respecting families and hotel constraints.
Saudi e-visa photo checker
Validate and fix your pilgrim photos against official specs before Nusuk / e-visa submission.
Guide: GDPR for Umrah agencies
How to protect pilgrim data and stay compliant as a UK / EU travel agency.
Nusuk Masar automation
Reduce manual Nusuk data entry and eliminate the WhatsApp passport back-and-forth.
Mecca / Medina hotel allotment management
Contract tracking, release dates, consumption, overbooking alerts.
Free 24-hour trial for your UK agency. No card required. Onboarding in English, EU hosting, GDPR-ready.