SOFTWARE FOR UMRAH AGENCIES — LEBANON
Price in US dollars or Lebanese pounds, buy hotels in Saudi riyals, create pilgrim files from scanned passports and pay your referral agents their exact commission. One platform for Umrah agencies in Beirut, Tripoli and Sidon.
Used by Umrah agencies in Europe, North Africa and the Middle East
Built for how Umrah is sold in Lebanon: prices in dollars, payments sometimes in pounds, and groups brought in by guides and partner agencies.
Track your referral agents and sub-agents, with commissions calculated automatically for each file. Set a fixed amount per pilgrim or a percentage of the file price, and choose when a commission is earned: at deposit, at full payment or at departure. Each commission moves from earned to payable to paid, and is cancelled if the file is cancelled. Pay a whole statement in one go. Each agent, whether a guide, a sheikh, a marketer or a partner agency, has their own space to follow their clients and commissions, with a login code sent on WhatsApp.
Scan the passports of a whole group and the pilgrim files are created automatically, with no re-typing. Each passport is read and its dates are checked, so an expiry that is too close is spotted before the visa stage. One file per pilgrim, and families grouped together for payments and rooms.
Price your packages in US dollars, take some payments in Lebanese pounds if needed, and record hotel purchases in Saudi riyals. Every amount stays in its original currency, and your net margin is calculated in USD with the exchange rates you set, so the pound's rate never blurs what a departure really earns.
Lebanese pilgrims get their Umrah visa through Nusuk, via an agency with Nusuk/Masar access, or through OmraDesk as visa partner. The Nusuk form is filled from the pilgrim file through an extension in your browser, and each application shows its status and what is still missing.
Record your hotel contracts in SAR: room blocks, dates, prices per room type and release dates. The fill rate of each block is visible at a glance, the release date is highlighted, and a warning appears before you sell more rooms than you hold.
Automatic placement puts families together first, then single pilgrims with men and women in separate rooms. Adjust by drag and drop, then export the rooming list in English, as Excel or PDF, for the hotel.
Your agency's WhatsApp number feeds one inbox shared by the team. Every enquiry has one person in charge, and each conversation is linked to the lead or pilgrim file, so no client waits because a colleague is away.
Quotes, invoices, pilgrim badges and travel documents are produced from the file with your agency's logo and colours, with amounts in the currency of the sale, ready to send by WhatsApp or email.
How an Umrah agency in Beirut, Tripoli or Sidon runs a season today, and how it runs with OmraDesk.
| Today (notebooks, spreadsheets and WhatsApp) | With OmraDesk | |
|---|---|---|
| Pilgrim files | Passport photos collected on WhatsApp, details retyped, several versions of the same list. | Passports scanned in bulk, one file per pilgrim created automatically, shared by the whole agency. |
| Referral agent commissions | Calculated by hand in a notebook, disputes with agents over who brought which pilgrim. | Calculated automatically for each file, status visible to the agent, statement paid in one go. |
| Payments in USD and LBP | Dollars and pounds mixed in the same notebook, balances hard to reconcile. | Each payment kept in its own currency, balance and net margin calculated with the rates you set. |
| Umrah visa & Nusuk | Every pilgrim retyped into the Saudi portal, missing documents chased one by one. | Nusuk form filled from the file in your browser, status and missing items visible per pilgrim. |
| Makkah / Madinah hotel rooms | Remaining rooms counted by hand, release dates missed, rooming list rebuilt at every change. | Fill rate visible, release date highlighted, rooming list exported in English for the hotel. |
| WhatsApp enquiries | Conversations spread across personal phones, the same client answered twice or not at all. | One shared inbox, one person in charge of each enquiry, history kept with the file. |
Each guide, agent or partner agency is recorded in OmraDesk with a commission rule: a fixed amount per pilgrim or a percentage of the file price. The agency chooses when the commission is earned, at deposit, at full payment or at departure, and each commission moves from earned to payable to paid, or is cancelled with the file. The agent follows their clients and commissions in their own space, logging in with a code sent on WhatsApp. A whole statement is paid in one go.
Yes. Each amount is recorded in its own currency: a package priced in USD, a payment received in LBP, hotel purchases in Saudi riyals. Nothing is converted without you knowing. The balance of each file and the net margin of every departure are calculated with the exchange rates your agency sets.
Through Nusuk, via an agency that has Nusuk/Masar access, or through OmraDesk as visa partner. When your agency submits in Nusuk, the form is filled from the pilgrim file through an extension in your browser, so passport details are not typed twice. Each application keeps one status in the file, and missing documents are listed before submission.
By scanning the group's passports: OmraDesk reads each one and creates the pilgrim files automatically. Passport dates are checked, so a passport that expires too soon is flagged before the visa stage. Members of the same household are grouped as a family, for a single payment spread across their files and for rooming.
Yes. Each office can be set up as a branch with its own users and departures, and management gets a consolidated view. Every user has a role and rights, and the file history shows who did what and when. OmraDesk works in the browser, so there is nothing to install in each office.
OmraDesk, the Umrah agency software
The whole platform at a glance: WhatsApp, pilgrim files, payments, visas, hotel allotments, rooming and departures in one place.
Choosing Umrah agency software
What to compare before you commit: spreadsheets, a generic CRM, travel software or a purpose-built Umrah platform.
Profitability calculator (USD)
Work out the margin of an Umrah departure in USD and SAR without an account, and test several fill rates.
Nusuk Masar automation
Fill Nusuk from the pilgrim file instead of retyping every passport.
Makkah / Madinah hotel allotments
Hotel contracts, release dates and fill rates for every room block.
Umrah agency software in Jordan
For Jordanian agencies selling in JOD, by air or by coach.
Umrah agency software in Iraq
For Iraqi agencies pricing in IQD or USD, by air or by coach.
Free 24-hour trial for your Lebanese agency. No card required. Scan your pilgrims' passports and watch your first departure take shape.