SOFTWARE FOR UMRAH AGENCIES — NIGERIA
Sell in naira, buy hotels in Saudi riyals, create pilgrim files from scanned passports and keep every sub-agent's commission straight across states. One platform for Umrah agencies in Lagos, Kano, Abuja, Kaduna and Sokoto.
Used by Umrah agencies in Europe, North Africa and the Middle East
Built around how Umrah is sold in Nigeria: a head office, a network of sub-agents and marketers, and pilgrims who pay in several instalments.
Track your referral agents, sub-agents and marketers across states, with commissions calculated automatically for each file. Set a fixed amount per pilgrim or a percentage of the file price, and choose when a commission is earned: at deposit, at full payment or at departure. Each commission moves from earned to payable to paid, and is cancelled if the file is cancelled. Pay a whole statement in one go. Each agent has their own space to follow their clients and commissions, with a login code sent on WhatsApp.
When a sub-agent brings in a group, scan the passports and the pilgrim files are created automatically, with no re-typing. Each passport is read and its dates are checked, so an expiry that is too close is spotted before the visa stage. One file per pilgrim, and families grouped together for payments and rooms.
Sell your packages in naira, record hotel purchases in Saudi riyals and flights or ground services in US dollars. Every amount stays in its original currency, and your net margin is calculated in NGN with the exchange rates you set, so you see the real margin of a departure even when the naira moves.
Nigerian pilgrims get their Umrah visa through Nusuk, via an agency with Nusuk/Masar access, or through OmraDesk as visa partner. The Nusuk form is filled from the pilgrim file through an extension in your browser, and each application shows its status and what is still missing.
Record your hotel contracts in SAR: room blocks, dates, prices per room type and release dates. The fill rate of each block is visible at a glance, the release date is highlighted, and a warning appears before you sell more rooms than you hold, including during the Ramadan rush.
Automatic placement puts families together first, then single pilgrims with men and women in separate rooms. Adjust by drag and drop, then export the rooming list in English, as Excel or PDF, for the hotel.
Your agency's WhatsApp number feeds one inbox shared by the team. Every enquiry has one person in charge, each conversation is linked to the lead or pilgrim file, and nothing depends on one staff member's phone.
Quotes, invoices, pilgrim badges and travel documents are produced from the file with your agency's logo and colours, ready to send by WhatsApp or email to the pilgrim or to the sub-agent who brought them.
How an Umrah agency with a network of sub-agents in Lagos, Kano, Abuja, Kaduna or Sokoto runs a season today, and with OmraDesk.
| Today (notebooks, spreadsheets and WhatsApp) | With OmraDesk | |
|---|---|---|
| Sub-agent commissions | Calculated by hand in a notebook, disputes with marketers over who brought which pilgrim and what is owed. | Calculated automatically for each file, status visible to each agent, statement paid in one go. |
| Pilgrim files | Passport photos sent by WhatsApp from every state, details retyped, duplicates between offices. | Passports scanned in bulk, one file per pilgrim created automatically, visible across the agency. |
| Naira margin with SAR purchases | Margin worked out with an old exchange rate, the real figure only known once the season is over. | Each cost kept in its own currency, net margin in NGN with the rates you set. |
| Umrah visa & Nusuk | Every pilgrim retyped into the Saudi portal, missing documents chased one by one. | Nusuk form filled from the file in your browser, status and missing items visible per pilgrim. |
| Instalments | Deposits and balances noted on paper and in chats, hard to know who has paid what. | Every payment recorded on the pilgrim file, balance due visible for each pilgrim and each departure. |
| Rooming list | Rebuilt in a spreadsheet at each change, families split, the hotel sent an outdated version. | Families placed first, drag-and-drop adjustments, English Excel or PDF export for the hotel. |
Each sub-agent or marketer is recorded in OmraDesk with a commission rule: a fixed amount per pilgrim or a percentage of the file price. The agency chooses when the commission is earned, at deposit, at full payment or at departure, and each commission moves from earned to payable to paid, or is cancelled with the file. Agents follow their own clients and commissions in their own space, logging in with a code sent on WhatsApp. You settle a whole statement in one go.
Yes. Package prices and pilgrim payments are recorded in naira, while hotel purchases stay in Saudi riyals and other costs can be in US dollars. Each amount keeps its original currency. The net margin of every departure is calculated in NGN with the exchange rates your agency sets, which you can update when the market moves.
Through Nusuk, via an agency that has Nusuk/Masar access, or through OmraDesk as visa partner. When your agency submits in Nusuk, the form is filled from the pilgrim file through an extension in your browser, so passport details are not typed twice. Each application keeps one status in the file, and missing documents are listed before submission.
Scan the group's passports and OmraDesk creates the pilgrim files automatically; each file can then be attached to the sub-agent who brought the pilgrim. Passport dates are checked, so a passport that expires too soon is flagged early. Households are grouped as families for payments and rooming, and the sub-agent sees the progress of their pilgrims in their own space.
Yes. Each package has its own departure city, dates, capacity and hotels, so departures from Lagos, Abuja, Kano, Kaduna or Sokoto sit side by side with their own rooms and pilgrim lists. Agencies with several offices set them up as branches, each with its own users, and management gets a consolidated view. Every user has a role and rights, and the file history shows who did what.
OmraDesk, the Umrah agency software
The whole platform at a glance: WhatsApp, pilgrim files, payments, visas, hotel allotments, rooming and departures in one place.
Choosing Umrah agency software
What to compare before you commit: spreadsheets, a generic CRM, travel software or a purpose-built Umrah platform.
Profitability calculator (NGN)
Work out the margin of an Umrah departure in naira and SAR without an account, and test several fill rates.
Nusuk Masar automation
Fill Nusuk from the pilgrim file instead of retyping every passport.
Makkah / Madinah hotel allotments
Hotel contracts, release dates and fill rates for every room block.
Umrah agency software in Sudan
The same platform for Sudanese agencies selling in SDG and USD.
Umrah agency software in Egypt
For Egyptian agencies selling in EGP from Cairo, Alexandria and Giza.
Free 24-hour trial for your Nigerian agency. No card required. Scan your pilgrims' passports and watch your first departure take shape.